Privacy Policy

This Privacy Policy is designed to give you a greater understanding of how we collect, use, disclosure and otherwise handle personal information you provide through this website, a survey instrument or any other form of communication with us. References to ‘Creating Communities’, ‘we’, ‘us’ or ‘our’ are references to Creating Communities Australia Pty Ltd and our related bodies corporate (as defined in the Corporations Act 2001 (Cth)).

We may amend this Privacy Policy from time to time. The current version will be posted on our website at All amended terms will automatically take effect immediately on posting.

In accessing the Creating Communities Australia website or otherwise providing us with your personal information, you agree to the below Privacy Policy conditions and consent to the collection, use and disclosure of that information in accordance with this Privacy Policy and the Privacy Act 1988 (Cth) as amended (including the Australian Privacy Principles) and other applicable privacy laws.

Creating Communities Australia reserves the right to de-identify and use any information we receive from you for research and product development purposes. In providing us with your information you grant Creating Communities Australia permission to use your de-identified information for research and product development purposes.

What personal information do we collect

Personal information is any information about an identified individual or an individual who is reasonably identifiable, whether the information is true or not and whether the information is recorded in a material form or not.

The type of personal information we collect depends on the type of dealings you have with us. For example, if you:

  • are a participant in our surveys or research, we may, depending on the survey or research questions, collect your name, age, gender identity, contact details, residential details (for instance, the area in which you live and how long you have lived in that area), employment details (including membership of a professional and trade association or trade union) and other information relating to individuals’ profiles, (for example, behaviours, attitudes, and opinions) and your response to our questions
  • are a client of our services, we may collect your name, contact details (such as address, telephone number and email address), the position you hold in your organisation, what prompted you/your organisation to conduct research of the outcome you/your organisation seek to achieve through our research how you heard about us
  • are a service provider, we may collect your name and contact details, details about the goods or services you supply and payment details
  • send us an enquiry, complete a registration of interest or provide us with feedback, we may collect your name, contact details, details of your enquiry or feedback and information about our response
  • make an enquiry about our services or request information, we may collect your name, address, contact details, details of the research you are interested in and how you heard about us

Sensitive information is a subset of personal information that is generally afforded a higher level of privacy protection. We only collect sensitive information (for instance, racial or ethnic origin, religious beliefs or affiliations, sexual preferences or details about sexual orientation, and health information, including disability status or personal wellbeing) where it is reasonably necessary for our functions or activities and either:

  • received your consent to do so; or
  • the consent is required by law.

Collection of personal information

We collect personal information that is necessary for our business activities and in order to provide and develop our services. We may do this in a number of ways:

  • directly from you (for example, if you respond to our survey questions, face-to-face interview or participating in an open discussion or other engagement activities);
  • through our website;
  • survey platforms (Qualtrics and others where needed);
  • over the phone;
  • on hard copy forms;
  • through publicly available resources;
  • by analysing our own records of your use of our services and website; and
  • from third parties, including through people or organisations which request us to design research.

The main purposes for which we collect, hold, use and disclose personal information include:

  • to investigate the behaviours, attitudes, opinions, motivations or other characteristics of a whole population or particular part of a population;
  • for quality control or validation of research;
  • To develop research tools and products;
  • to contact you again in the future as part of future research projects or follow up questions (due to your position as a key community stakeholder or community member);
  • to verify your identity;
  • to facilitate provision of our products and services to you;
  • to outline our products and services to prospective and existing clients;
  • address or respond to any requests from you;
  • to inform you of existing and proposed products and services which we provide;
  • to perform research and statistical analysis, and provide insights to our client, including through automated technology on a de-identified basis; and
  • to develop and improve the quality and scope of the products and services we provide, and seek your feedback.

We may also use your personal information for purposes related to those described above which would reasonably be expected by you. We will not use your information for purposes other than those described above unless we have your consent or as permitted by law (including for law enforcement or public health and safety reasons).

Overseas disclosure of information

Creating Communities may store personal information outside of Australia and in the US and EU. Creating Communities will do all things reasonable to make sure the recipient doesn’t breach our privacy policy.

Security of information

Creating Communities Australia treats any personal contact details collected as a result of inquiries in the strictest confidence. We will never make your email address or details available to any individual organisation. Personal contact details will only be used by us to contact you for follow-up details or to receive the notice of the outcome of the relevant research project.

Any comments or information provided by you in completing a survey will remain anonymous and will not be attributed to you. Your responses will be combined with those of many others and summarised in a report to further protect your anonymity. We do not share any raw data with individual responses to third parties and we do not use such data for any reason other than the above stated purpose.

We may disclose your personal information in certain circumstances, such as where we are required or authorised by law or where you have consented to us doing so. When making such a disclosure we will take reasonable steps to ensure that the recipient is bound by privacy obligations.

We will take all reasonable precautions to safeguard your information from loss, misuse, unauthorised access, modification, disclosure or destruction. The steps we take to secure personal information include protection measures (such as firewalls and anti-virus software), security restrictions on access to our computer systems (such as password protection and two-factor authentication), policies on document storage, staff training and ensuring that data collected via survey responses is stored in data centres with required security certifications.

Where we no longer require your personal information for a permitted purpose, we will take reasonable steps to de-identify or destroy it.

In the event of any loss or unauthorised access or disclosure of your personal information that is likely to result in serious harm, we will:

(a) investigate; and

(b) notify you and the Australian Information Commissioner as soon as practicable

Access and correction

You may request access to any of the personal information we hold about you by contacting us as specified below. We reserve the right to charge a reasonable fee for the costs of retrieval and supply of any requested information.

Creating Communities Australia will take all reasonable step to ensure that all information we collect, use or disclose is accurate, complete and up to date. To ensure your personal information is accurate, please notify us of any errors or changes to your personal information and we will take appropriate steps to update or correct such information in our possession.


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The Creating Communities Australia website uses cookies to improve your experience. Such information is not combined with personally identifiable information collected elsewhere on the website unless you have provided your consent. By your continued use of this site you accept such use.

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Contact Us

If you wish to exercise any of your rights relating to your information set out above, or you have any questions or concerns about this Privacy Policy or our information practices, please contact us.


If you have any concerns about our use of your information, you have the right to make a formal complaint with the Officer of the Australian Information Commissioner (OAIC) at

Changes to this Privacy Policy

Our Privacy Policy may change from time to time as updated on this website. Before providing us with personal information, please check this Policy on our website for any changes.

This Privacy Policy was last updated 11th January 2024.