Forming a Social License to Operate
Good community engagement is fundamental to effective and responsive development.
It gives legitimacy to the project process, ensuring proposed development serves the community it is designed for; and it reduces conflict, harnesses capacity and manages risks from the outset.
In order to be effective, community engagement must build trust and relationships.
But for today’s developers, planners and those working with communities, building trust is harder than ever.
According to the Endelman Trust Barometer, which measures the average annual percentage of trust in NGOs, business, government and media: not one of these societal institutions is trusted by the public.
How can institutions build community trust?